Last Updated: April 2025

At Angels At Heart In-Home Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.

By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
    • Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
    • Third-Party Information: We use Google Analytics to analyze visitor interactions to improve user experience. Rest assured, no personally identifiable information is collected.

  2. How We Use Your Information

    We may use your personal information for the following purposes:

    • To provide and maintain our products and services.
    • To communicate with you and respond to your inquiries.
    • To improve and personalize your experience on our website.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To monitor and analyze website usage and trends.

  3. SMS Terms and Conditions

    3.1. SMS Consent & Privacy

    By opting into our SMS messaging service, you agree to the following terms and conditions:

    • You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to care@homecarewithangels.com. Reply HELP for support.
    • Message frequency may vary. Standard message and data rates may apply based on your mobile carrier’s plan.
    • You can opt out of receiving SMS messages at any time by replying STOP to any message received or by sending an email to care@homecarewithangels.com. For assistance, reply HELP or contact our customer support at https://www.angelsatheartinhomecare.com/home-care-contact-us.
    • SMS messages may be sent using an automatic telephone dialing system.
    • By providing your phone number, you confirm that you are the account holder or have permission to enroll in this service.

    We do not share customer information with third parties, partners, or joint ventures. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    3.2. Types of SMS Communications

    By opting in, you may receive SMS messages related to:

    • Appointment reminders
    • Care updates and follow-ups
    • Billing notifications
    • Service-related alerts and confirmations
    Example:

    “Hello, this is a reminder of your upcoming in-home care visit scheduled for [Date] at [Time]. If you have any questions or need to reschedule, please reply or call Angels At Heart In-Home Care at [Phone Number]. Reply STOP to opt-out.”

    3.3. Message Frequency

    Message frequency varies based on communication type. You may receive up to [X] messages per week regarding appointments, billing, or care notifications.

    Example:

    “You may receive up to 2 messages per week related to your appointments and account status.”

    3.4. Opt-In Disclaimer

    You may opt-in to receive SMS messages from Angels At Heart In-Home Care through the following methods:

    • Submitting an online form
    • Checking the SMS consent box during service registration
    3.5. Standard Messaging Disclosures

    • Message and data rates may apply.
    • You can opt-out anytime by texting STOP.
    • For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages.
    • Message frequency may vary.

  4. Sharing Your Information

    We may share your personal information with third parties, including:

    • Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
    • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.

  5. Your Choices

    You have the following choices regarding your personal information:

    • Access and Correction: You can access, update, or correct your personal information by contacting us.
    • Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication. To opt out of Google Analytics in your browser, install the ‘Google Analytics Opt-Out Browser Add-On‘ provided by Google.

  6. Data Security

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.

  8. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.